FAQs
Everything you need to know about our programs and services.
-
Individual counseling is a one-on-one conversation with a licensed mental health professional in a confidential and supportive setting. Counseling can help you process difficult experiences, manage stress, change behaviors, learn new coping skills, improve relationships, navigate life transitions, and work toward goals that matter to you. Counseling is client-centered, meaning your experiences, cultural identity, values, and goals guide the process. Your counselor works collaboratively with you, listening, respecting your beliefs and experience, providing information where appropriate, processing experiences, and supporting you in making choices and learning skills that feel right for you. Counseling sessions are 50 minutes long and typically take place on a weekly or biweekly basis.
-
We provide individual counseling to service members, veterans, and military-connected family members and loved ones. We serve adults ages 18+. You do not need to be in crisis to benefit from counseling. Many people seek support for everyday challenges as well as more difficult experiences.
-
You can talk about anything that is important to you. Common topics include stress, anxiety, depression, low self-esteem, substance misuse or addiction, life transitions, identity and culture, relationship concerns, grief and loss, trauma or difficult experiences, moral injury, guilt, shame, work or school challenges, personal growth, and finding meaning, purpose, and connection.
-
Your first session is an opportunity to get to know your counselor and discuss what brings you to counseling. Your counselor will review the counseling process with you, gather information, and together you will talk about your goals and intentions and decide what feels most helpful moving forward. There is no expectation to share everything; counseling is collaborative and moves at a pace that feels comfortable for you.
-
Yes. Our counselors have experience working with military-connected people and understand many of the unique experiences that can accompany military life, including common military ethos and values, deployments, frequent moves, reintegration, family stress, trauma exposure, moral injury, and transitions out of service. Our counselors are STAR Behavioral Health Providers, a community of licensed mental health professionals who are trained in military culture and best practices. Furthermore, our counselors are committed to practicing culturally responsive, trauma-informed care through ongoing personal and professional development and continuing education to provide an environment that honors the intersectionality and lived experiences of the clients we serve.
-
Yes. Counseling is confidential, with a few exceptions required by law and professional ethics. At your first appointment, your counselor will explain confidentiality in more detail and answer any questions you may have, so you know what to expect.
-
There is no set number of counseling sessions. The length of counseling varies based on your goals, needs, and preferences. You and your counselor will regularly discuss your goals, progress, and experience in counseling. Counseling is a voluntary process, and it may end when your goals have been met, when you choose to stop services, or when you and your counselor determine that another provider or level of care would better meet your needs. If that happens, we will discuss the process with you and help connect you with appropriate resources whenever possible.
-
Yes. Counseling is most effective when you attend regularly and actively engage in the process – your counselor can’t do the work for you! Change takes time, effort, and a willingness to practice new skills and perspectives both in and outside of sessions. We understand that life happens, and occasional scheduling conflicts arise, but consistent attendance helps you get the most out of counseling. We have an attendance policy, and your counselor will review it with you during your first session and answer any questions you may have.
-
Our counselors receive training in a wide variety of modalities and must actively obtain continuing education and clinical supervision to maintain professional ethics and licensure requirements. Some modalities our counselors draw from include motivational interviewing, cognitive behavioral therapy (CBT), acceptance commitment therapy (ACT), Eye Movement and Desensitization Reprocessing (EMDR), mindfulness, Internal Family Systems (IFS), community reinforcement approach (CRA), Dialectical Behavioral Therapy (DBT), Reconsolidation of Traumatic Memories (RTM), and dance/movement therapy (DMT).
-
Workshops are a form of group counseling facilitated by a licensed mental health professional. They bring together people with shared experiences or common goals in a supportive and structured setting. Workshops are typically held weekly and may range from 4 to 16 weeks in length depending on the focus and intent of the group, with sessions lasting 1–2 hours. Workshops are intentionally limited to 5–8 participants to support a contained, supportive environment that allows for meaningful participation and connection. Workshops offer opportunities to learn new skills, obtain new information and perspectives, build insight, try new ways of coping, and process experiences and emotions. Many clients report feeling a sense of relief in realizing they are not alone in what they are experiencing.
-
No. Sharing is always invited, never required. Many people find comfort in listening at first and participating more as they become comfortable. We encourage participants to share in ways that support emotional safety for everyone, which includes avoiding graphic or overly detailed descriptions of traumatic experiences. Your facilitator will go over workshop agreements with you in the first session to help maintain a respectful environment.
-
Participants are asked to respect the privacy of others and keep what is shared in the group confidential. While facilitators maintain professional confidentiality, they cannot guarantee that every participant will do the same. Creating a culture of respect and privacy is an important part of every workshop, and your facilitator will review workshop agreements and expectations during the first session.
-
Our workshops vary throughout the year and may cover topics such as substance use and recovery, trauma education and healing, grief and loss, moral injury, anger management, self-esteem, coping skills, mindfulness, themes surrounding gender and identity, and more.
-
No. Participation in fundraising or public relations is not a requirement for receiving services at Paws and Stripes.
-
All services at Paws and Stripes except for the Veteran Service Dog program are open to Veterans, military service members, and their families who are 18 of age and older.
Our Veteran Service Dog program is only open to Veterans and the application for that program is open from September-November.
-
All of our services are 100% free from support of the community, our corporate sponsorships, and grant funding. No insurance is required and we are not connected to the VA.
-
In addition to our Veterans service dog program we also offer no cost individual in person counseling, individual telehealth counseling, peer support, case management, and adoption events for rescue dogs.
-
There are many ways to volunteer your time with Paws and Stripes. From becoming a dog foster family to assisting at one of our events, to helping around our office, we would love to get in touch with you about volunteering. Interested volunteers should reach out to our Development Coordinator to learn more about all available opportunities.
-
Foster dogs stay in their assigned foster homes for 2-3 weeks at the longest. Some dogs only need to stay for a weekend, depending on where they are in the program. In rare situations, a foster home may be needed for a few months.
-
Paws and Stripes will place a dog in a foster home if the dog is in need of finding a pet home while we look for the best placement for a dog in our program. We also partner with local area rescue groups to help place dogs that do not become assistance dogs.
-
Polite Paws is a six week manners class for dogs that is open to all Veterans, military service members, and their loved ones. This teaches skills such as sit, stay, loose leash walking, and more to help your dog become a great companion. This is class is not a service animal training class.
-
Once enrolled, the Veteran Service Dog Program typically takes approximately 12–18 months to complete.
-
Participants engage in 1:1 training sessions, individual mental health therapy, group workshops, and ongoing practice with their canine partner.
-
Participants are responsible for maintaining the health, safety, and wellbeing of their service dog at all times. This includes:
Providing appropriate nutrition, exercise, and daily care
Ensuring regular veterinary care and preventative health measures
Maintaining safe and humane living conditions
Participating consistently in training using approved, humane (LIMA) methods
Paws and Stripes follows Assistance Dogs International (ADI) standards for dog health and welfare. Full expectations are outlined in the Veteran Service Dog Program contract and training materials.
-
The application process includes:
1. Submission of application
2. Initial screening and eligibility review
3. Interviews and assessments
4. Acceptance into the program and contract signing
5. Dog matching and placement
6. Participation in training phases
Applicants are expected to remain engaged throughout the process. Timelines may vary based on individual readiness and program capacity.
-
Applicants will be notified of their status at each stage of the application process.
Paws and Stripes strives to communicate decisions in a timely manner. Applicants who are not selected to move forward will be notified within a reasonable timeframe. Timelines may vary depending on application volume and program capacity.
-
Paws and Stripes primarily utilizes rescue and shelter dogs. Veterans who already own a dog may be considered. All dogs must undergo assessment for temperament, health, and suitability. Final determination is made by program staff.
-
Yes. Applicants and participants may withdraw at any time.
However, participants are expected to meet program requirements. Failure to comply or discontinuing without proper communication may result in dis-enrollment and potential financial penalties as outlined in the program contract.
Paws and Stripes encourages open communication and supports participants throughout the process.
-
Participants are expected to:
Engage consistently in training
Participate in required mental health services
Maintain communication with staff
Uphold dog welfare standards
Meet program milestones
Paws and Stripes will communicate status updates throughout the process.
-
No, all services are provided at no cost to eligible Veterans.